Responsive | Knowledgeable | Proactive Helpdesk

Managed IT services by Treasure Valley professionals

Outsourced IT | Local experts

Relax. We'll handle I.T.

Your Managed Service Provider
experts at IT support + Cybersecurity

If you are tired of trying to figure out your tech systems - or your current managed services provider is not providing the value or protection that you expect - then we can help!


We’re your outsourced IT department, which means we work as part of your business, supporting your growth and business goals.


Whether you have internal IT resources or not, an outsourced IT department can partner with your company to provide the IT support you need. 


With a fast, reliable helpdesk, our technicians will solve your IT issues, so you don’t have to worry about them. 

How we work:

Learn About Your Business

A holistic approach to business growth

We’ll listen to your business goals and help identify your technical needs to fully support your growth.


Understanding your business strategy allows us help you determine the appropriate technical needs not just for today, but for the future of your business.

Customize Your Plan

The IT support that’s right for you

Once we’ve established your unique needs, employee devices, and insurance requirements, we can create a customized package with a fixed, dependable monthly fee. 


By outsourcing IT, you have a team of friendly local experts ready to deal with anything tech-related, so you don’t have to.

Jump Onboard!

We’re delighted to be on your team!

Whether we’re your first IT support service or you’re moving from another managed services provider, including us into your team couldn’t be easier.


We’ll handle all the work of resetting passwords, installing the necessary software, and inventorying your technical assets.

And Once You're A Client...

Triage Helpdesk

24/7/365 support

Our Boise-based helpdesk is a group of friendly, knowledgeable experts who are here to help you solve issues quickly and easily.


We answer your call quickly and do everything we can to resolve the issue during the initial call. For more complex issues, we will determine the next steps together and keep you updated on the progress through to resolution. We know tech can be confusing - that’s why you hired us!

Regular Check-ins

Your outsourced IT department

We have regular business reviews to make sure we’re providing all the IT support you need as your business shifts and grows.


As your outsourced IT department, we want you to see us as an integral part of your business growth and we’ll work with you to make your tech as hassle-free as possible.

IT Consulting

IT strategy for growth

From software to hardware, to insurance and vendors, there’s a lot of IT strategy to consider as your business grows.


As part of our managed IT services, we are happy to consult with you on all these issues and more. 


We’re your sounding board as you consider bigger projects, and can provide quotes, recommend vendors, and ensure you’re complying with your cyber insurance policy requirements

We’ll team up with your IT staff to get it all done

Co-managed IT Services

If you already have IT support in-house, let us work alongside them to accomplish your IT initiatives.


We can provide helpdesk support 24/7/365 so you’re not dependent on one employee at all times.


And if you need support with one-time projects, ensuring cyber insurance compliance, or advice on more complex tech issues, our team of certified experts can guide you in making the best decisions for your company.

Learn More

Cybersecurity

As cybersecurity policies become more complex, even completing the application form needs a tech expert!


We can ensure you are in full compliance with your cyber insurance policy and advise on what security protections to consider to meet your specific business needs.

Learn more

IT ProjectS

If you’re considering a tech upgrade or looking into a more complex project, we’d love to help.


From strategy and project implementation to installing cabling and hardware, we can ensure everything is completed to get you up and running as fast as possible.

Project Support

⭐️⭐️⭐️⭐️⭐️

5 Star Average Google Review

With over 100 reviews (and counting) our average 5 star rating is thanks to our amazing employees who go above and beyond every day in the Treasure Valley

Proudly Partnering With

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Your Expert IT Department

Letting you focus on what you do best

Contact Us

EXPLORE OUR SERVICES

Customized IT support services for Treasure Valley businesses

Protect your business from cyber incidents

Professional, functional business systems for in-house and remote employees

Upgrade servers, move locations - outsource your IT projects to us

Network installations across the North West

Your local Treasure Valley experts

Testimonials


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Scott G. | President, Local Print and Publishing Company in Idaho

Orion is one of our best vendors at any level. Its the balance of expertise, helping us keep up to date with tech as it advances, and knowing the people at the helpdesk when you call who are always friendly and helpful and get issues fixed fast.

Jocelyn Ariola

Michael demonstrated great professionalism and patience while assisting me through the lengthy process of uninstalling McAfee. He made me feel comfortable even though the process was irritating.

Linda DeMeyer

Gunnar at Orion is just the best! He's patient and knowledgeable about everything in the IT business. So thankful that we have this team on our side. DeMeyer Furniture has worked with Orion for many years and they never disappoint!

Blogs

18 May, 2024
In the ever-evolving landscape of business, the ability to adapt to technological advancements is paramount for success. Embracing innovations in Information Technology (IT) is not merely an option but a necessity. The Evolution of IT Services The landscape of Information Technology (IT) has seen a remarkable evolution over the past several decades, moving from simple, standalone computers to highly sophisticated, integrated systems that support and drive business operations across the globe. This change has not only changed the way businesses operate but has also recalibrated the expectations and possibilities within the IT sector. Historical Overview of IT Services The genesis of IT services can be traced back to the adoption of the first computers in business settings, primarily for tasks such as accounting. As technology progressed, so did the complexity and scope of IT services, which expanded to include networking, data management, and software development. Each phase introduced new challenges and opportunities, propelling the industry towards more advanced and efficient solutions. Transition Towards Cloud-Based Solutions A significant milestone in the evolution of IT services has been the shift towards cloud computing. This model allows businesses to access and utilize computing resources over the Internet, offering flexibility, scalability, and cost savings. Cloud services have democratized access to advanced technology, enabling even small businesses to leverage powerful tools that were once the domain of larger corporations. The Growing Demand for Managed IT Services The increasing complexity of IT environments has fueled the demand for managed IT services. Many businesses now prefer to outsource their IT needs to specialists who can ensure optimal performance, security, and compliance. Managed IT services cover a wide range of functions, from network management and data backup to cybersecurity and helpdesk support. This model allows businesses to focus on their core competencies while leaving the intricacies of IT management to the experts. Cybersecurity as a Foundational IT Service As technology advances, so do the threats posed by cybercriminals. Cybersecurity has thus become a cornerstone of modern IT services. Protecting digital assets, safeguarding customer data, and ensuring the integrity of online transactions are paramount concerns that demand robust security measures. Today, cybersecurity is not just about defense but also about building resilient systems that can withstand and recover from attacks. The evolution of IT services from basic computing to complex, integrated systems highlights the industry's dynamic nature. The transition to cloud-based solutions, the rise of managed IT services, and the crucial role of cybersecurity are pivotal developments that underline the necessity of staying abreast of technology trends to foster growth and ensure sustainability in the digital age. The Importance of Future-Proofing Your Business Through IT In an era where technology evolves at an unprecedented pace, the ability of businesses to adapt and integrate the latest IT solutions into their operations is not just advantageous – it's imperative. Future-proofing, the process of anticipating and preparing for future developments to mitigate risks, is a critical strategy for businesses aiming to thrive in the digital age. Competitive Advantages of Cutting-Edge IT Adopting advanced IT solutions offers businesses a slew of competitive advantages. Primarily, it enhances efficiency and productivity by streamlining operations and reducing downtime. For instance, cloud computing allows employees to access data and applications from anywhere, fostering a more flexible and mobile workforce. Leveraging the latest IT technologies can also improve customer experience; faster, more reliable services enabled by superior technology can significantly boost customer satisfaction and loyalty. Risks Associated with Outdated IT Systems On the flip side, failure to update IT systems poses significant risks. Outdated technology is often incompatible with newer systems, leading to integration issues that can hamper productivity. Older systems are more vulnerable to cyberattacks, as they may lack the advanced security features of modern solutions. Such vulnerabilities not only risk data breaches but can also lead to loss of customer trust and hefty regulatory fines. Businesses that fail to keep up with IT developments risk being outpaced by competitors, resulting in lost market share. Cost-Benefit Analysis of Investing in Future IT Infrastructure While the upfront costs of upgrading IT infrastructure may seem daunting, a thorough cost-benefit analysis reveals the long-term savings and revenue opportunities that outweigh initial investments. For example, modernizing IT systems can reduce maintenance costs associated with older, less efficient technology. Investing in future-proof IT solutions can open new revenue streams; data analytics, for instance, can provide insights that drive more targeted, effective marketing strategies. Ultimately, the cost of future-proofing pales in comparison to the potential costs of stagnation or, worse, obsolescence. The importance of integrating the latest IT trends into business operations cannot be overstated. Future-proofing through smart IT investments not only offers a competitive edge but also serves as a defense mechanism against the risks of outdated technology. As such, businesses committed to growth and sustainability must prioritize staying at the forefront of IT developments—a crucial assurance of their relevance in an ever-evolving digital landscape. Cutting-Edge IT Solutions for Modern Businesses In today's rapidly evolving digital landscape, businesses that leverage cutting-edge IT solutions not only secure their present operations but also chart a bold path into the future. Advanced technologies, such as cloud services, managed cybersecurity, VoIP, artificial intelligence (AI), and machine learning (ML) integrations, are reshaping the foundation of business IT infrastructure, offering unprecedented advantages. Overview of Advanced Cloud Services The cloud has revolutionized the way businesses manage and process data, offering scalable, flexible, and cost-effective solutions. Advanced cloud services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), provide businesses with tailored options that fit various operational needs. The flexibility of cloud services allows enterprises to scale their IT infrastructure up or down based on demand, ensuring they never pay for more than they use. Cloud computing facilitates easier collaboration and accessibility, enabling employees to work efficiently from any location. The Significance of Managed Cybersecurity in Protecting Against Evolving Threats As cyber threats become more sophisticated, the role of managed cybersecurity services has grown in importance. These services offer a proactive approach to protecting business networks, data, and systems from cyberattacks. By leveraging advanced security technologies and expert knowledge, managed cybersecurity providers can identify vulnerabilities, monitor threats in real time, and respond swiftly to incidents, minimizing potential damage. The Benefits of VoIP Technologies Over Traditional Phone Systems Voice over Internet Protocol (VoIP) technology allows businesses to make telephone calls over the Internet, presenting a more cost-effective and feature-rich alternative to traditional phone lines. With VoIP, companies can access a wide range of features, such as call forwarding, voicemail to email, and video conferencing, which enhance communication and collaboration among teams and with clients. Integrating AI and Machine Learning for Enhanced Efficiency and Security  The integration of AI and ML technologies within business operations and IT security strategies carries the potential to drive significant efficiencies and bolster security. AI-powered tools can automate mundane tasks, freeing up employees for higher-value work, while ML algorithms can analyze patterns in vast datasets to forecast trends, enabling data-driven decision-making. In cybersecurity, AI and ML can help detect and neutralize threats faster than humanly possible, providing an additional layer of security protection. Embracing cutting-edge IT solutions is not an option but a necessity for businesses aiming to remain competitive and future-proof in the modern era. The adoption of advanced cloud services, managed cybersecurity, VoIP technologies, and AI and ML integrations can usher in a new age of efficiency, innovation, and security, setting the stage for sustainable growth and success. Ready to take your business to the forefront of IT innovation? Contact Orion Integration Group, we specialize in providing advanced cloud services and top-tier managed cybersecurity solutions tailored for the modern enterprise.
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